Winner of the COBCOE Chamber of the Year 2015 and 2016 Award | Best small Chamber Award 2014

BCCSR COMPLAINTS POLICY & PROCEDURES

At the British Chamber of Commerce in the Slovak Republic (BCCSR) we endeavour at all times to deliver a professional, caring and courteous service to all our customers. If you feel we have not lived up to this promise or if you feel we can improve or enhance our existing services we would like to hear from you. If you have a comment to make regarding our service you can write to or email us at the address below.

Your comment is important to us and you will receive a written response.

Our Standards for Dealing With Complaints

  • We will treat your complaint properly, fairly and impartially.
  • We promise that making a complaint will have no implications for your dealings with our organisation.
  • We will apologise for any mistake, explain what happened and put it right where ever possible.
  • We will change the way we do things to avoid making the same mistake in the future.

Complaints Procedure

Stage One

If you are dissatisfied with some aspect of our service, please express this to the person with whom you are dealing who will try to help. If you prefer, please ask to speak to a manager who will also try to help as we aim to resolve all difficulties as quickly and efficiently as possible.

Stage Two

If the first response is not satisfactory, you can write to or email the Chairman of the organisation.

The Chairman will look into your case and make a detailed investigation.
You will receive a response within 10 working days from when we receive your letter.

The address to write to is:

British Chamber of Commerce in the Slovak Republic
Mostová 6
81102 Bratislava
Slovak Republic

Email: info@bsbc.sk